A few weeks ago, I posted an experience with Sleepy’s and GE Credit Services. It’s not worth retelling, just find the post if you care. What is worth telling is that the day after my post, Sleepy’s customer service commented to the post and asked me to email them my information, which I did. A few days later, I received a phone call from a very nice woman who asked how she could help to make things right. Because I paid off the full balance of my credit card after believing nobody would help, she couldn’t do anything to the back interest; however, she could send me a check for an amount equal to some items on the sales ticket from my mattress re-purchase. This totaled just over $200 — far from what I spent because of this debacle but the best she could do without giving me money off the mattress, which could screw me again if I needed another warranty replacement. The check arrived a few days ago, as promised.

Though I’m still out a lot of money, I do appreciate Sleepy’s having staff dedicated to making amends with disgruntled customers. My feeling is that modern corporations often hide behind websites, call centers, email boxes that don’t really get checked, leaving the consumer with absolutely nobody to hold accountable or yell at when things go really wrong. Sleepy’s could have ignored my blog post but instead, they sought me out and did what they could. That’s cool and something that I will remember.